The Diamond Store Reviews

Ordered a ring in my usual size, when the ring arrived wouldn't even go past my knuckle, sizing clearly way off, they initially said would refund, when they got the ring back, I get an email saying the ring is being sent off to experts to "assess" what could be done about sizing! I called earlier today and spoke to a nonchalant lady who said she couldn't help and barely took my number down properly. Had to call back and a lady called Sam apologised for the automated email to say my ring had been sent for resizing assessment and would sort refund request. Customer service and ring sizes need some work.

Excellent service and fast delivery too. The item that I ordered was absolutely beautiful .

The product looks nice and the initial delivery was good. However, after only a few months both earring backs have broken. I haven’t ever had this issue with other earrings before, so it does question quality. The warranty process is not customer friendly and very complicated. Still waiting for resolution.

Quick efficient service, earrings were bought for my daughter-in-law and they are beautiful

Very quick service

Bought this as a budget engagement ring for my girlfriend

However, not even a month has gone by and one of the prongs broke off. She did not slam the ring against anything, she doesn't do any heavy duty work, yet somehow one of the prongs broke off, probably while she was getting dressed.

Imagine that; the prong of a ring is so weak and poorly crafted that it breaks off while you are putting on a shirt - now I have to sort out what to do with it, either get it returned or repaired...not exactly a pleasant experience

Very professional, delivered on time, and exceptional quality!

The ring I chose was unfortunately out of stock & Lana not only took the took the time to offer suggestions of alternative similar rings but also amended the order to my new choice super quickly! Great customer service, especially today when everyone is bothered by the extreme heat!! Thank you

The Diamond Store is the best online jewellery company in the country. Their jewellery is of the highest quality, and the rings I have .received from them over many years have been outstanding.

My experience with the Diamond Store has always been 1st class. 1st class jewellers, 1st class jewellery, 1st class customer care.

Fast delivery, good packaging

Really helpful when ordering. Excellent service from DPD and a simply gorgeous ring from THE DIAMOND STORE. Thank you from one happy lady.

Great service!

Good fast service! Exactly what I wanted

Great service need my ring quick went to online chat and spoke with Kay she was super helpful and checked sizes that they had in stock item looks like it is arriving next day super happy ??